Refund Policy
Your satisfaction matters to us. At RYN, we stand behind our products and want you to feel confident with every purchase.
That's why we offer a 30-Day Satisfaction Guarantee on eligible products purchased directly from rynlabs.com.
30-Day Satisfaction Guarantee
Trying something new should be simple and worry-free.
If you're not satisfied with your first bottle of an eligible RYN product, contact us within 30 days of delivery and we'll refund the purchase price of that bottle.
No physical return is required.
To request a refund, email help@rynlabs.com with your order number and a brief description of your concern.
Satisfaction Guarantee Eligibility
Our 30-Day Satisfaction Guarantee is subject to the following conditions:
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Requests must be submitted within 30 days of delivery.
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The guarantee applies to the first unit purchased of each eligible product per customer or household.
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Repeat purchases of the same product and additional units of that product are not covered.
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Bulk and wholesale purchases are excluded.
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Products must have been purchased directly from rynlabs.com.
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Refunds are based on the actual product price paid after applicable discounts.
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Original shipping charges are non-refundable for satisfaction claims.
We reserve the right to request reasonable information to verify a claim and to decline fraudulent or abusive requests, subject to applicable law.
These conditions do not limit your rights regarding damaged, defective, incorrect, or lost orders.
Returns
For safety and quality reasons, we do not accept physical returns of dietary supplements, except where required by applicable law.
Once a supplement has left our control, we cannot guarantee its storage or handling conditions and therefore cannot place returned products back into inventory for resale.
Eligible customers can still receive a refund through our 30-Day Satisfaction Guarantee without returning the product.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, or contains an incorrect item, we're here to make it right.
Please contact help@rynlabs.com as soon as possible, preferably within 7 days of delivery.
Include your order number, a description of the issue, and photos if available.
Once the issue is reviewed and confirmed, we'll arrange either:
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A replacement at no additional cost.
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A refund to your original payment method.
The choice is yours.
The suggested 7-day reporting period does not limit your applicable consumer rights.
Lost Packages
If your package appears to be lost in transit, please contact us at help@rynlabs.com with your order number.
We'll review your shipment tracking and investigate the issue with the carrier.
If your package is confirmed lost, we'll provide a replacement or refund based on your preference, at no additional cost.
Refund Processing
Approved refunds are issued to the original payment method used at checkout.
Once your refund has been processed, you'll receive a confirmation email. Depending on your bank or payment provider, it may take several additional business days for the funds to appear in your account.
Exchanges
We do not offer traditional product exchanges or accept physical supplement returns.
If you ordered the wrong product or would like to try something different, please contact us before placing another order. Our customer support team will help you explore available options.
If we shipped an incorrect or defective product, we'll provide an appropriate replacement or refund at no additional cost.
International Orders
Our 30-Day Satisfaction Guarantee applies to eligible purchases made directly from rynlabs.com, including qualifying international orders.
Original international shipping charges and import-related fees are generally non-refundable for satisfaction claims, except where required by law.
International customers may have additional statutory return, withdrawal, refund, or cancellation rights under the laws applicable to their purchases. Nothing in this policy limits those rights.
Contact Us
Questions about a refund, damaged order, or our satisfaction guarantee? We're happy to help.
Email: help@rynlabs.com
Website: rynlabs.com