Frequently Asked Questions

Our herbal extracts are manufactured, cold-extracted, and bottled at our own facility in the United States.

We source botanicals from trusted suppliers in the United States and around the world, selecting ingredients based on quality, identity, and suitability for each product.

Our single-herb extracts are made using a cold extraction process with USP-grade vegetable glycerin and purified water. We don't use alcohol during extraction.

Each of our single-herb extracts contains three ingredients: the botanical, vegetable glycerin, and purified water. Ingredients in other RYN product formats may vary; check each product's ingredient list for details.

Our quality program includes botanical identity, microbial, heavy metal, and applicable potency testing, along with batch-level checks and independent third-party laboratory testing.

You can take the recommended serving directly by mouth or mix it into water or juice. Follow the Suggested Use directions on each product, since serving sizes vary by botanical.

Yes. Shake well before each use to help keep the extract evenly mixed.

No refrigeration is required when the extracts are stored as directed. Keep bottles tightly closed in a cool, dry place away from direct sunlight and excessive heat.

Our herbal extracts have a 24-month shelf life when stored as directed. Refer to the date on your individual bottle.

Different botanicals may interact with medications or with one another. Consult a qualified healthcare professional before combining herbal supplements, and follow each product's directions.

If you are pregnant, nursing, taking medication, or have a medical condition, consult a healthcare professional before use. Keep out of reach of children. Stop use and seek medical advice if you experience an adverse reaction. Always check the individual product label for additional warnings.

We ship within the United States and to available international destinations. Shipping options and rates for your address are shown at checkout.

Yes! Standard shipping is free on orders of $49 or more delivered within the contiguous United States. Orders below $49 have a $5.95 standard shipping rate. Shipping to Alaska, Hawaii, U.S. territories, and international destinations is calculated at checkout.

Eligible in-stock orders placed before 4:00 PM Mountain Time, Monday through Friday, ship the same business day, excluding holidays. Orders placed after the cutoff, on weekends, or on holidays ship the next business day.

Standard U.S. delivery typically takes 3–5 business days after shipment. Express delivery typically takes approximately 2 business days after shipment. Delivery times are estimates and may vary by location, carrier, or circumstances beyond our control.

International delivery times vary by destination, carrier, and customs processing. Available methods, rates, and estimated delivery windows are provided at checkout when supported.

Import duties, taxes, and customs fees may apply depending on your destination. Any charges not collected at checkout are the recipient's responsibility, unless otherwise stated during checkout.

We offer a 30-Day Satisfaction Guarantee on eligible products purchased directly from RYNlabs.com. If you're not satisfied with your first bottle of a product, contact us within 30 days of delivery to request a refund of that bottle's purchase price. See our Refund Policy for eligibility and full terms.

No. For safety and quality reasons, we don't accept physical returns of dietary supplements. Eligible satisfaction refunds do not require you to send the product back.

The guarantee covers the first unit purchased of each eligible product per customer or household. Repeat purchases of the same product, additional units, and wholesale or bulk orders are not covered by the satisfaction guarantee. This does not limit your rights concerning damaged, defective, incorrect, or lost orders.

Please email us as soon as possible, ideally within 7 days of delivery, with your order number and photos if available. Once we've reviewed the issue, we'll arrange a replacement or refund based on your preference at no additional cost.

Contact us at help@rynlabs.com with your order number. We'll review the tracking and investigate with the carrier. If the package is confirmed lost, we'll arrange a replacement or refund based on your preference.

Original shipping charges are generally non-refundable for satisfaction-guarantee claims. We'll address shipping charges appropriately when resolving an incorrect, damaged, defective, or lost order and where required by law. See our Refund Policy for details.

Email our customer support team at help@rynlabs.com for help with products, orders, shipping, or refunds.